WhatsApp CRM for dental clinics

Bridge was built first for a dental clinic in Kerala, India. It answers patient enquiries from your ads and QR codes, puts emergencies first, and tracks each patient from first message to treatment and payment.

Book a demo Try the demo on WhatsApp

You'll chat with a sample dental clinic. A person from our team replies.

WhatsApp list of dental services, such as Cleaning, Braces / Aligners and Implants, opened from the Menu button (sample data)

See it work

The customer's WhatsApp

Your clinic

Hi

Hi! 👋 Welcome to our clinic. I'm the clinic's assistant — I'll ask 2 quick questions so our team can help you faster.

What can we help you with? ☰ Menu

Braces / Aligners

Would you like to visit the clinic? We'll work around your schedule. This week In the coming weeks Just exploring

This week

Great — may I have your name so our team knows who to ask for?

Anjali

Thank you, Anjali! Our team will message you shortly. 😊

Your team's Incoming list

Incoming

Anjali High Braces / Aligners This week Completed the questions

The Pipeline

  1. New
  2. Qualified
  3. Consult Booked
  4. In Treatment
  5. Won
  6. Lost
Anjali Amount paid ₹45,000

Example wording and amounts. Your team sets the questions and options in Settings.

Built around how patients message a clinic

  • The bot asks which treatment the patient needs, how soon, and their name.
  • A patient who taps Pain / Emergency skips the remaining questions and goes to the top of the queue.
  • If a patient sends a voice note or photo, the chat goes to a person. Bridge shows that it arrived, but can't play or open it yet.
  • A patient who types agent, human, help, call or talk reaches a person immediately.

A pipeline in clinic language

Contacts appear as Patients. Deals move through these stages:

  • New
  • Qualified
  • Consult Booked
  • In Treatment
  • Won
  • Lost

When a patient's deal is won, record the amount paid. Each patient's record shows their total over time.

Bridge pipeline board for a dental clinic with deals in columns from New to Lost (sample data)

Made for the front desk

  • Two or more receptionists share one queue, filtered by Mine, Unassigned or All.
  • Saved replies answer common questions in a click, and nothing sends until staff send it.
  • When WhatsApp's 24-hour window has closed, Bridge tells staff to call the patient.
  • Walk-ins and phone calls are logged on the patient's record by hand.

Patient data, handled carefully

The bot collects only the treatment, the timing and the patient's name. Bridge has no clinical records or file uploads. Messages in chats you close as junk or wrong number are deleted after 14 days. Staff can erase a patient's conversation or record on request.

What Bridge doesn't do for clinics today

Bridge doesn't send appointment reminders or recall messages, and it has no booking calendar. Your team books appointments the way it does now.

See Bridge set up for a clinic

Bridge's team sets up your workspace with clinic defaults you can reword.

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