Glossary
Plain definitions of Bridge and WhatsApp Business terms.
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What is a conversation in Bridge?
A conversation is a WhatsApp enquiry thread.
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What is the Incoming queue?
Incoming is the view of conversations the bot has handed to staff.
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What is a handoff?
A handoff is the moment the bot stops and a person takes over the conversation.
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What does Take over mean in Bridge?
Take over is the staff action that stops the bot for a conversation.
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What does Convert to lead mean?
Convert to lead is the staff action that turns a conversation into a contact and a deal in one step.
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What is a contact in Bridge?
A contact is one person's record, with all their messages and the total they have paid.
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What are deals and the pipeline in Bridge?
A deal is a sales opportunity.
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What is an order in Bridge?
An order is the payment recorded when a deal is marked Won.
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What is a canned reply?
A canned reply is a saved snippet that staff insert into the reply box.
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What is the bot script?
The bot script is the editable wording of the intake bot's messages and options, found in Settings.