How it works
The intake bot, the Incoming queue, the pipeline and revenue tracking.
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What does the Bridge bot ask customers?
By default it greets the person, asks which service they need, asks how soon they would like to come in, and asks their name.
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What happens when a customer sends a voice note or photo?
The chat goes to a person. Bridge shows that it arrived, but can't play or open it yet.
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How does Bridge handle urgent enquiries?
A service option can be marked urgent, such as pain or emergency for a clinic.
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Can a customer skip the bot and talk to a person?
Yes.
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How do staff see new WhatsApp leads in Bridge?
Handed-off conversations appear in an Incoming queue with a priority badge.
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Can several staff members share the WhatsApp inbox?
Yes.
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How does a WhatsApp conversation become a deal?
A staff member clicks Convert to lead, which creates a contact and a deal linked to the WhatsApp conversation.
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Can Bridge track revenue from WhatsApp leads?
Yes .
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Can I record calls, walk-ins and other messages in Bridge?
Yes.
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Does Bridge have saved replies?
Yes.