WhatsApp CRM for used-car dealers

Bridge answers car enquiries from your ads and QR codes, for hatchbacks, sedans, SUVs and MUVs, puts people who want to sell their car first, and tracks each customer from first message to test drive, reservation and payment.

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The demo is set up as a sample dental clinic. Yours would ask about cars.

Built around how buyers and sellers message a dealer

  • The bot asks what the customer is looking for (a hatchback, a sedan, or an SUV or MUV), when they would like to come and see the cars, and their name.
  • A customer who taps Sell my car skips the remaining questions, goes to the top of the queue and reaches a person immediately.
  • If a customer sends a voice note or photo, the chat goes to a person. Bridge shows that it arrived, but can't play or open it yet.
  • A customer who types agent, human, help, call or talk reaches a person immediately.

A pipeline in dealer language

Contacts appear as Customers. Deals move through these stages:

  • New
  • Qualified
  • Test Drive Booked
  • Reserved
  • Won
  • Lost

When a customer's deal is won, record the amount paid. Each customer's record shows their total over time.

Made for your sales team

  • Two or more salespeople share one queue, filtered by Mine, Unassigned or All.
  • Saved replies answer common questions in a click, and nothing sends until staff send it.
  • When WhatsApp's 24-hour window has closed, Bridge tells staff to call the customer.
  • Walk-ins and phone calls are logged on the customer's record by hand.

Customer data, handled carefully

The bot collects only the kind of car, the timing and the customer's name. Bridge has no file uploads. Messages in chats you close as junk or wrong number are deleted after 14 days. Staff can erase a customer's conversation or record on request.

What Bridge doesn't do for dealers today

Bridge doesn't send test-drive reminders, and it has no booking calendar. Your team books test drives the way it does now.

See Bridge set up for a dealer

Bridge's team sets up your workspace with used-car defaults you can reword.

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